Open your Norton device security product. If you have an older version or if you do not know your product version, go to Norton Update Center.
These steps are for the current version of Norton product. Make sure that the feature is turned back on after you download the file. If you want to download a file that you know is safe, but Norton deletes it due to its poor reputation, temporarily turn off the Download Intelligence feature to allow the download. For the files of unknown reputation levels, Download Insight prompts you to select an action that you want to perform on the file. In case of an unsafe file, Download Insight informs you that the Norton product has detected the file as a threat and has removed it. The reputation details indicate whether the downloaded file is safe to run on your computer.īy default, Download Insight lets you install any safe files. The Download Insight feature in your Norton product provides the reputation information of any executable file that you download from the Internet, and takes action based on its trust level. This issue can happen if the file that you have downloaded is considered as unsafe due to its poor reputation. Respond to incorrect Norton alerts about unsafe downloaded files
